Free shipping from €30

We offer standard shipping with tracking to the destinations available at checkout. For Germany, Austria, Switzerland, the Netherlands and other destinations in our EUR shipping zone, standard shipping is free on orders of €30 or more.

The applicable shipping charge is shown at checkout before you complete your order.

Processing & Delivery Times

• Order cutoff time: 5:00 PM (GMT+1 London)

• Processing time: 1 business day, Monday to Friday.

• Estimated delivery time (United Kingdom): 5–7 business days after processing, Monday to Friday.

Shipping Destinations

We ship to the destinations available at checkout, including Germany, Austria and Switzerland.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email so you can follow your package.

Shipping Costs

The shipping costs shown at checkout will match the rates listed in this shipping policy.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. If the address is incorrect, contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

Lost, Delayed or Damaged Orders

If your order is delayed, lost, damaged, or if you receive the wrong item, please contact our customer service team with your order number and clear photos if applicable. We will review the issue and help you with a suitable solution.

Cancellations

• You can cancel your order anytime before it has been shipped.

• Once the order has been shipped, it cannot be cancelled. Please refer to our refund policy for further details.

Returns & Exchanges

• Customer responsibility: Return shipping costs for standard returns or exchanges are paid by the customer.

• Our responsibility: We cover return shipping costs if the item is damaged, defective, or incorrect.

Contact Information

If you have any questions about shipping, delivery, or your order, please contact us: